At UMAÉ, every piece is made especially for you — crafted on order to ensure uniqueness and reduce waste. While we aim for your 100% satisfaction, here’s how we handle returns and refunds.
🛍️ Returns
We currently do not accept returns unless the product received is:
-
Damaged or defective
-
Incorrect (wrong size, design, or item)
To be eligible, you must:
-
Raise a return request within 48 hours of delivery
-
Provide clear photos of the product and packaging
💸 Refunds
Once your return request is approved:
-
A full refund will be issued to your original payment method
-
Refunds are typically processed within 7–10 business days
If your order was Cash on Delivery, you’ll be asked to provide your bank details for the refund.
🔁 Exchanges
As each product is made to order, exchanges are not available. Please double-check size guides before placing your order.
📦 Non-Returnable Items
-
Customized products
-
Products worn or washed
-
Products without original tags or packaging
📧 Need Help?
If you have any issues, don’t worry — our support team is here to help. Reach us at:
hello@wearumae.com